Privacy Policy (CA)
Revised on November 1st , 2023.
BALAYE PRO Inc. values your privacy. We are committed to complying with the legal provisions of the Act respecting the protection of personal information in the private sector (CQLR c P-39.1), commonly referred to in Quebec as Bill 25.
1. Context
BALAYE PRO Inc., with Quebec Enterprise Number (NEQ) 1143496181, is a for-profit private company incorporated as a corporation. We primarily specialize in municipal street sweeping, parking lot cleaning, and construction site cleanup.
When you use our services, you entrust us with your personal information. We understand that this is a significant responsibility, and we make every effort to protect your data and provide you with the ability to manage it.
This privacy policy has been designed to help you understand what information we collect, why we collect it, how long we retain it, how we safeguard it, and to explain how you can update, manage, export, and delete your personal information.
2. What types of personal information do we collect and how do we collect it?
The personal information we collect, strictly necessary for the purposes determined before collection, is gathered in various ways, including through our various forms of communication (visual, verbal, written, etc.), as well as through the interactivity of our website.
The data collected must remain limited to the purposes for which they were collected; these purposes cannot be altered once the collection has occurred (unless consent is obtained).
When you visit our website or get in touch with us, whether as a customer, employee, consultant, member, supplier, or partner, BALAYE-PRO INC may be required to collect several of your personal details, including:
Information related to your identity and contact information, such as:
- First and Last Name
- Title/Job Function
- Address
- Phone Contact
- Age, gender, ethnicity
- Citizenship status
- Information on your identity documents
- Photo
Information about interactions and preferences, such as:
- Data related to the use of our products and services
- Data related to the use of our website and applications
- Data regarding your interactions with us, including feedback, messages, and surveys
Financial and business information, such as:
- Billing and shipping address information
- Payment information
- Transaction history
- Other similar types of information
Information about education and employment, such as:
- Curriculum vitae
- Education level, degrees, and professional certifications
- Background checks
- References
- Medical condition
- Occupation
- Remuneration
- Date of birth
- Social insurance number
- Banking information
Technical information, such as:
- IP address
- Type of device used
- Operating system
- Web browser used
- Visited pages
- Dates and times of login
Information about your real estate project and your property, such as:
- Project type
- Budget
- Region
- Property type
- Number of floors
- Lot dimensions
- Land area
- Building plans, images, photos, and/or videos
- Other similar data about property characteristics
Any other information you provide to us.
3. Do we use cookies and other tracking technologies?
Our website uses cookies, but rest assured, they do not directly identify you. We use them to improve our services and analyze how our site is used.
These cookies collect technical information about your device, such as your IP address, the type of device you’re using, your browser, your operating system, the pages you visit, as well as the time and date of your visit. Enabling cookies is necessary for the proper functioning of our site.
In this Policy, we explain what cookies are, how we use them, the types of cookies we use, the information we collect through them, how we use this information, and how you can manage cookie settings.
WHAT ARE COOKIES?
A cookie is a small, simple file sent with the pages of this website and is stored on your device when the website is loaded in your browser. These cookies help us to operate the website correctly, make it more secure, provide a better user experience, understand how the website behaves, and analyze what works and what needs improvement. The information stored in them can be sent back to our servers or to the servers of relevant third parties on a subsequent visit.
HOW DO WE USE COOKIES?
BALAYE-PRO INC uses both first-party cookies and third-party cookies for various purposes, as do most online services. First-party cookies are primarily essential for the proper functioning of the website, and they do not collect any of your personally identifiable data. Third-party cookies, on the other hand, are used for several purposes. They help us assess the performance of our website, understand how you interact with it, ensure the security of our services, present you with ads related to your interests, and overall enhance your user experience. They also help make your future interactions with our website more efficient.
PLACED COOKIES:
HOW TO ENABLE, DISABLE, AND DELETE COOKIES?
You can modify your cookie consent settings at any time by clicking on the Cookie Settings icon at the bottom left of the screen or by using the button below.
This will allow you to review the cookie consent banner and adjust your preferences or withdraw your consent immediately.
You also have the option to change your web browser settings to automatically or manually block and delete cookies. For more information on this, please refer to the instructions in your browser’s help section or visit the website www.allaboutcookies.org for further guidance on how to configure or modify your browser.
— Please note that this website may not function properly if you disable all cookies. —
4. How do we collect your consent?
COOKIES
Your consent is required as soon as you access the website. By clicking ‘Accept,’ you agree to the use of cookies that may collect certain personal data to optimize your visit to our website. You can modify your consent at any time by customizing your web browser preferences or by clicking on the Cookie icon at the bottom left of the screen.
FORMS
By filling out and submitting any forms on our website, you consent to our use of your data for the associated service. If sensitive data becomes necessary, a consent checkbox will be presented to you. BALAYE-PRO INC is not responsible for registration errors, typos, and/or spelling mistakes entered in our forms.
BY PHONE
By giving your consent over the phone, you authorize BALAYE-PRO INC to use the information you provide during the phone conversation for the purposes of the discussed service or transaction. If sensitive data is required, you will be informed and must provide explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.
BY EMAIL
By giving your consent via email, you authorize BALAYE-PRO INC to use the email address you have provided to contact you and provide information related to our products, services, or specific communications you have requested. Your email consent will be recorded for future reference. If sensitive data needs to be collected through this channel, you will be duly informed and required to provide explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.
IN PERSON
When you give your consent in person, it means you authorize BALAYE-PRO INC to collect and use your personal data for the specific needs of the ongoing transaction or service. Your consent can be obtained through a signature, verbal statement, or direct interaction. If sensitive data collection is required in this interaction, you will be informed in detail, and explicit consent will be required. You have the right to withdraw this consent at any time by informing our staff in person or by following the appropriate procedures.
5. How do we use your personal information?
We only use personal information that is necessary to fulfill the purposes outlined in this policy or otherwise disclosed at the time of collection.
Generally, we will seek your consent at the time of collecting your personal information. If we intend to use your personal data for a purpose that was not disclosed to you at the time of collection, we will seek your consent before using this information for the new purpose.
We use the information collected for the following purposes:
- Communicate with you or your company;
- Identify and authenticate you;
- Verify the accuracy of your personal information;
- Process and respond to your inquiries and requests and/or follow up;
- Provide the product, service, or information you have requested;
- Conduct business operations;
- Offer customer service;
- Send messages, updates, notifications, alerts;
- Create and maintain our customer and supplier accounts;
- Process payments and collect unpaid accounts;
- Send transactional messages (order, delivery, pickup, confirmation, etc.);
- Provide products and services that meet your needs;
- Personalize the content of our website;
- Better understand your needs and preferences;
- Recruit staff and process applications;
- Train our employees;
- Ensure the operation of the payroll system;
- Identify errors, fraud, theft, and other illegal activities;
- Any other purposes for which you otherwise provide your consent.
We are committed not to use your personal data for unspecified purposes without obtaining your prior consent. You have the right to control the use of your personal data and to revoke your consent at any time, in accordance with our privacy policy.
6. To whom do we disclose your personal information?
SERVICE PROVIDERS AND OTHER THIRD PARTIES
While we strive to avoid sharing your personal information with third parties, there may be occasions when we engage service providers to perform various tasks on our behalf. This may include IT management and security, marketing, as well as data analysis, hosting, and storage. We only provide them with the personal information strictly necessary for the execution of their tasks.
WEB HOSTING AND EMAIL
We rely on the expertise and services of Optilog Informatique Inc. for website hosting and email management. The servers used are located in Quebec.
OTHER THIRD PARTIES
We may disclose your personal information when we believe such disclosure is authorized, necessary, or appropriate under applicable laws, including:
- To respond to requests from public and government authorities;
- To protect our operations;
- To comply with legal procedures;
- To protect our rights, privacy, security, property, yours, or that of third parties;
- To enable us to pursue available remedies or limit potential damages we may incur.
7. How long do we retain your personal information?
BALAYE-PRO INC retains personal information for as long as necessary to achieve the purposes for which it was collected or used, or to the extent permitted or required by applicable laws. The criteria used to determine our retention periods include the existence of a legal obligation to which we are subject (for example, certain laws require us to retain records of your transactions for a certain period before we can delete them).
However, when this information is no longer needed for business purposes, BALAYE-PRO INC takes reasonable steps to permanently destroy or depersonalize it.
8. How do we protect your personal information?
BALAYE-PRO INC implements physical, organizational, contractual, and technological security measures to protect your personal information against loss, theft, unauthorized access, and improper use. Only authorized employees and individuals who require this information for professional and legal reasons have access to it. They have been trained and are required to maintain the confidentiality of your data.
We have also established specific procedures and resources to document and manage security incidents as effectively as possible.
However, as no mechanism can guarantee absolute security, there is always some level of risk when using the Internet to transmit personal information.
9. Do we collect personal information from children?
Our products and services are not intended for children, and we do not intentionally collect any personal data from minors. If you are a minor, below the age of consent (14 years in Quebec), as per the laws applicable to your place of residence, please do not provide us with personal data without the explicit consent of a parent or guardian.
If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
If we discover that we have unintentionally collected personal data from minors without parental consent verification, we will take immediate steps to delete this information from our servers, as well as from any other associated website or product/service.
10. How can you review, update, or delete the personal information we collect from you?
At any time, you have the right to access and correct your personal information. You have the right to request BALAYE-PRO INC to view, modify the use, correct, or delete your personal data. Please direct your request to our Privacy Officer below.
We will respond to your request within a maximum period of thirty (30) days from the date of receiving the written request and in a structured and commonly used technological format. However, fees may be required to process your request.
11. Changes and Updates to this Policy.
BALAYE-PRO INC reserves the right to revise its policy at any time, based on changes in its operations, applicable laws, the availability of new technologies, or the introduction of new products, services, or features.
When changes are made, the date of the last update will be revised and displayed at the top of the policy. We encourage you to regularly review the policy to stay informed about any modifications.
If you do not agree with any modification to the policy, you have the option to close your account and cease using our services. In some cases, you may also choose to opt out.
By continuing to use our services, including our website, after the publication or communication of a modification, you indicate your acceptance and consent to the revised terms of the policy.
12. How can you contact us regarding this policy?
If you have any concerns, questions, requests, complaints, or comments related to this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer:
Louise Tassé Arendt
Vice President
514-624-8412
info@balayepro.com
BALAYE PRO INC
280, Montée de Liesse
Saint-Laurent, Quebec, CANADA
H4T 1N8
